1. Scope of Application

These Terms and Conditions (hereinafter referred to as the Terms) apply to all products and services provided by Chongqing Haohui Talent Technology Co., Ltd. (hereinafter referred to as We/Us), including but not limited to: Chongqing scenic spot tickets, local Chongqing group tours (premium private tours), Chongqing cultural and creative souvenirs, and intangible cultural heritage products co-launched with Chongqing Mother City Intangible Cultural Heritage Center (collectively referred to as Products and Services).

By placing an order, purchasing, booking or using our Products and Services, you confirm that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you make a booking on behalf of an enterprise or institution, you warrant that you have obtained valid authorization.

2. Definitions

  • User/Customer: Any natural person or entity who purchases or books our Products and Services.
  • Scenic Spot Ticket: Admission voucher for scenic spots in Chongqing, including basic admission ticket and in-scenic transportation, excluding additional consumption items.
  • Group Tour: Premium private one-day tours organized by Us, including scenic spot admission tickets, in-scenic transportation and full-service local Chongqing driver; pure travel with no shopping and no sales promotion; excluding meals, personal expenses and optional paid items.
  • Cultural and Creative Products: Chongqing-themed souvenirs, crafts, cultural peripherals and related merchandise.
  • Intangible Cultural Heritage Products: Handicrafts, cultural and creative derivatives authorized and supervised by Chongqing Mother City Intangible Cultural Heritage Center, featuring handmade uniqueness, exclusivity and cultural scarcity.
  • Order: A purchase or booking application submitted by the User and confirmed by Us.

3. Booking and Purchase Rules

  1. True and Accurate Information
    The User shall provide true, accurate and complete personal identity and contact information (name, ID document, phone number, email, address). We shall not be liable for failure of admission, travel or delivery caused by incorrect information provided by the User.
  2. Real-Name System & Voucher Verification
    All scenic spot tickets and group tours adopt the real-name registration system. You must present your valid ID document together with the order voucher (QR code / SMS / electronic ticket) for admission or boarding. Admission and participation are only permitted when the ID document, person and ticket information are consistent.
  3. Pricing and Payment
  • All prices are quoted in RMB (CNY), inclusive of basic taxes; excluding meals, personal consumption, optional paid items, expedited service fees and remote delivery fees (if applicable).
  • Group tour prices include basic admission tickets, in-scenic transportation and full-service local driver; zero shopping, zero sales promotion and pure travel experience; excluding meals and other expenses incurred personally.
  • Accepted payment methods include WeChat Pay, Alipay, bank card and other officially announced channels. If payment is not completed within 15 minutes or the time limit specified on the page after order submission, We reserve the right to cancel the order or release inventory.
  1. Order Confirmation
    Successful payment does not constitute final order confirmation. We will verify inventory and tour quota within 1–3 working days (urgent orders shall follow page instructions) and send confirmation vouchers. If performance cannot be fulfilled due to reasons of scenic spots, vehicle teams or authorized partners, we will provide a full refund via the original payment channel without compensation for any additional losses.

4. Scenic Spot Ticket Usage Rules

  1. Validity Period
    Tickets are only valid for the specified date and time slot. Expired tickets are invalid and non-refundable or non-extendable, except under force majeure or official announcements issued by scenic spots.
  2. Admission Rules
    Tickets are valid for one single entry only and cannot be reused. Transfer, resale or forgery of tickets are strictly prohibited. We and relevant scenic spots have the right to invalidate such tickets and pursue legal liabilities.
  3. Excluded Items
    Tickets only cover basic admission and in-scenic transportation. They do not include optional paid projects, performances, experience activities, tour guide services, cableway / cruise upgrades, catering and other secondary consumption inside scenic spots.
  4. Scenic Spot Adjustment
    The opening hours, travel routes, business arrangements and reservation rules of scenic spots are subject to real-time official announcements. We shall not be liable for any direct or indirect losses caused by adjustments made by scenic spot authorities.

5. Rules for Chongqing Premium Private Group Tours

  1. Service Inclusion
    Our premium private one-day tours include: basic scenic spot admission tickets, in-scenic transportation and full accompany service by local Chongqing drivers; pure travel with no shopping, no sales promotion and no compulsory consumption.
  2. Service Exclusion
    Meals, personal expenses, optional paid projects, voluntary experience activities, personal travel insurance and cross-regional pick-up and drop-off (unless otherwise specified) are not included.
  3. Assembly and Punctuality
    Please assemble at the time and location confirmed in the order. Arriving more than 15 minutes late shall be deemed voluntary abandonment of the tour with no refund available. If you cannot arrive on time, you shall contact customer service at least 24 hours in advance for adjustment, subject to seat availability.
  4. Itinerary Adjustment
    Due to bad weather, traffic control, scenic spot flow restriction or closure, government orders, safety emergencies and other special circumstances, We reserve the right to adjust travel routes, replace with equivalent scenic spots, postpone or cancel the itinerary. A full refund will be provided in case of cancellation, and we shall not be liable for indirect losses such as accommodation and airfare expenses.
  5. Safety and Code of Conduct
    Users shall abide by traffic and scenic spot safety regulations and follow the guidance of drivers and staff. Dangerous behaviors, unauthorized climbing and leaving the group without permission are prohibited. All relevant liabilities and expenses arising from violation shall be borne by the User.
  6. Children, Elderly and Special Groups
    Policies shall follow the regulations of scenic spots and vehicle service providers. Preferential and free ticket policies are subject to real-time announcements of scenic spots, with price differences refunded or supplemented accordingly. Elderly users, users with chronic diseases and pregnant users are advised to assess their physical condition and carry necessary medication by themselves. We do not provide medical services.

6. Sales Rules for Cultural & Creative Products and Intangible Cultural Heritage Products

  1. Product Description
    We endeavor to ensure the authenticity of product pictures and descriptions. Intangible cultural heritage products are handmade; subtle differences in texture, color and craftsmanship between individual products are normal and shall not be regarded as quality defects.
  2. Quality and Authorization
  • Cultural and creative products comply with national quality standards and support 7-day no-reason return if the product remains intact and resalable.
  • Intangible cultural heritage products are cooperated and supervised by Chongqing Mother City Intangible Cultural Heritage Center with official cultural heritage attributes. Some handmade products are unique and customized, non-refundable and non-exchangeable for non-quality reasons. Please consult customer service carefully before purchase.
  1. Delivery and Logistics
  • Delivery Time: Orders will be shipped within 1–3 working days, delayed during statutory holidays.
  • Shipping Fee: Subject to page announcement; cross-border and remote areas are charged separately.
  • Goods Inspection: Please inspect the package on-site. For damaged or wrong goods, you must contact customer service with photos within 24 hours; failure to report within the time limit will be deemed as acceptance of goods in good condition.

7. Amendment, Cancellation and Refund Policy (Core Provisions)

7.1 Scenic Spot Tickets

  • Unused and Unexpired: Refund application is acceptable at least 24 hours before the scheduled visit with 0 handling fee. No refund will be granted if application is made less than 24 hours in advance, or the ticket has been used or expired.
  • Scenic Spot Closure / Force Majeure: Full refund will be provided.
  • Rescheduling: One free rescheduling is allowed subject to inventory availability; no further rescheduling or partial refund is permitted after rescheduling.

7.2 Group Tours (Premium Private Tours)

  • Cancel 48 hours or more before departure: Full refund.
  • Cancel 24–48 hours before departure: 70% refund (costs incurred for vehicle reservation and ticket purchase are non-refundable).
  • Cancel less than 24 hours before departure, no-show or late abandonment: No refund.
  • Itinerary cancelled or significantly adjusted by Us: Full refund.

7.3 General Cultural & Creative Products (Non-ICH & Non-Customized)

  • 7-day no-reason return is available within 7 days after signature, provided that the product and original package are intact without affecting resale. Return shipping fee shall be borne by the User, except for quality problems.

7.4 Intangible Cultural Heritage Products (Co-branded with Chongqing Mother City ICH Center)

  • Quality Problems: Exchange or refund supported within 7 days after signature with valid evidence; shipping fee borne by Us.
  • Non-Quality Reasons: Due to handmade uniqueness and cultural scarcity, products are non-refundable and non-exchangeable after sale, except as required by mandatory national laws. Please confirm carefully before placing an order.

7.5 Refund Processing Time

After review and approval, refunds will be returned via the original payment channel, generally arriving within 3–7 working days, subject to the processing rules of payment platforms.

8. Intellectual Property & Intangible Cultural Heritage Statement

  1. All website contents including texts, pictures, videos, copywriting, trademarks and logos are protected by intellectual property laws. No commercial reproduction or reprint is allowed without our written authorization.
  2. The craftsmanship, cultural elements and design rights of intangible cultural heritage products belong to relevant authorizing institutions. Users shall not copy, imitate, recreate or use them for commercial production.

9. Privacy Protection

We collect, use and store user information in accordance with our Privacy Policy, only for order performance, customer service, notification and identity verification. We will not disclose user information to unauthorized third parties, except as required by laws and regulations.

10. Disclaimer

  1. We act only as product seller and tour organizer. We shall not be liable for direct or indirect losses caused by services provided by scenic spots, vehicle teams and third-party partners, which shall be borne by the responsible party.
  2. In case of force majeure events including natural disasters, epidemic situations, war, government bans, traffic control and scenic spot closure leading to performance impossibility, we will prioritize itinerary postponement or full refund, without compensation for additional losses such as accommodation, airfare and income loss.
  3. Handmade differences of ICH products and normal wear of cultural and creative products during use are not regarded as quality problems and are not eligible for return, exchange or compensation.

11. Amendment and Update

We reserve the right to update these Terms from time to time. Updated terms shall take effect immediately after being published on our store or official website. We will try our best to notify users in advance for major adjustments. Continued purchase and use of our services shall be deemed acceptance of the updated Terms.

12. Dispute Resolution

Any dispute arising from these Terms shall be settled through friendly negotiation. If negotiation fails, disputes shall be submitted to the competent people’s court where our company is located, governed by the laws of the People’s Republic of China.

13. Contact Information

Company Name: Chongqing Haohui Talent Technology Co., Ltd.
Address: Room 17-4, Nanfu Building, Danzishi, Nan’an District, Chongqing
Customer Service: Phone: 13271828895 / Email: h19112151604@gmail.com
Effective Date: May 26, 2026